HOME > FAQs
How many ounces are your bundles?
All of our exoctic premium extensions are 4.0oz
How many bundles do I need for a complete sew-in?
We always recommend you purchase three bundles to ensure a complete and full look typically this will suffice most customes we also suggest when purchasing longer lenths to consider a fourth bundle because the longer the hair the shorther the weft… example 12”-18” 3 bundles and 20”-30” 4 bundles.
How do I care for my hair?
Upon ordering your you will receive a complete hair kit with your bundles maintenance tips and suggested products to use with our extensions. This will give you a step by step guide in caring for your hair.
What is the general life expectancy on keeping my bundles?
We have clients that keep or bundles for 12months or longer with continued reuse. The better you care for your hair the longer you will be able to keep it and reuse it.
Can it be colored and does it maintain its natural curl after any type of process?
Yes and Yes our hair can be dyed, bleached, and colored in any form or fashion and once straightened it will return to its natural state or curl pattern if washed.
What is the return policy?
If you receive your hair and you find that you need to return it please contact us by phone at the boutique, though we typically do not have request for returns it is the goal of this company to please our customers, if the hair has to be returned it must be in the original condition and in original packaging but again this will be handled on a case by case basis. Thanks in advanced.
If I need to cancel or change my order is that possible?
It is our goal to satisfy our customers if you need to make changes or cancel an order please contact us within 24hrs and we will attempt to accommodate you thanks in advance
What is the shipping policy?
Please allow 3-4 business days to ship your order if a rush delivery is needed please contact us and we will attempt to accommodate you.